Recovery plan to get waste and recycling collections back on track

Media Release : 20 July 2018
A recovery plan has been agreed with Kier, Wealden District Council’s waste collection contactor, which should see collections return to regular schedules over the next week.

The measures agreed include:
• Additional support vehicles and crews to remain in place until collections are back on track.
• Re-opening of a workshop at the Amberstone depot to support and maintain vehicle reliability during the summer, and maintain this until the end of the contract.
• Provision of a pool of agency staff to improve resilience.
The agreement follows a meeting between Cllr Roy Galley, Wealden District Council’s Cabinet member for Waste Management held with Kier’s Managing Director for Housing Maintenance and Environmental Services, David Mawson on Wednesday 18 July.
“I am very pleased that Kier has acknowledged the issues they are facing and have developed a plan to address these,” said Cllr Galley. “I was reassured by its commitment to maintain services through to the end of the contract. The measures Kier has put in place should mean our residents soon receive the standard of service they rightly expect. We must continue to keep a close eye on progress.”
At the meeting, Cllr Galley said the level of service experienced by Wealden residents over recent weeks had been unacceptable, and sought a range of measures to resolve the present situation. Mr Mawson acknowledged the recent difficulties on behalf of Kier and apologised for the disruption and inconvenience caused to local residents. He assured Cllr Galley that Kier remains committed to both improving and then maintaining the standard of service through to the end of the current contract in June 2019.
Kier explained that a shortage of qualified drivers had been one of the main issues that has been impacting collections. Measures are being putting in place with Kier’s agency suppliers to address this. This week Kier has successfully deployed additional vehicles according to the plan to respond to the delays experienced.
This plan will be kept under review and a further meeting to consider progress will be held in August.
It is important residents continue to report any difficulties with their collections so that Kier can respond to these as quickly as they canpossible. It also enables the Council to monitor Kier’s performance and seek further measures if needed. Missed bins can be reported online at
Wealden is a member of the Joint Waste Contract with Rother District, Hastings Borough Council, Eastbourne Borough Council and East Sussex County Council.